Zk99's Privacy Policy

1 What data we collect

When you create an account or use our services at zk99, we collect certain information. This data is used to deliver the best gaming experience and to keep your account secure. We never collect data we don't need.

1.1 Personal Identity Information

• Full name and date of birth (for account verification)
• Email address & mobile number
• Permanent address and country
• Copy of national ID or passport (required for KYC verification)

1.2 Financial Information

• Mobile banking account number or wallet details (for payment processing)
• Transaction history and amounts
• Deposit & withdrawal records

1.3 Technical Information

• IP address & device type
• Browser & Operating System Information
• Login time and location data
• Time spent on site and pages visited

1.4 Gaming & Behavioral Data

• Types and frequency of games played
• Betting Patterns & Preferences
• Bonus Usage History

2 How We Use Your Information

Zk99 uses the data it collects only for specific, defined purposes. Each use is explained in detail below. Our Privacy Policy ensures your information is never used beyond its intended purpose.

We may use your data to send promotional offers, but you can opt out at any time. Your consent is always obtained before any marketing communication.

3 Data Storage & Security

Your personal data is stored on secured servers. zk99 follows the highest industry security standards to protect your privacy.

3.1 Encryption & Security Measures

• 256-bit SSL/TLS encryption — applied to all data transfers
• Database storage secured with AES-256 encryption
• Two-Factor Authentication (2FA) Supported
• Regular Security Audits & Penetration Testing
• Automatic alert system for suspicious login activity

3.2 Data Retention Period

We retain your data for as long as your account remains active. After closure, certain information may be kept for a defined period to meet legal obligations.

• Financial records: up to 5 years after account closure
• KYC documents: retained in accordance with regulatory requirements
• Login logs and support records: retained for up to 3 years
• Marketing data: deleted immediately upon withdrawal of consent

4 Cookie Policy

Zk99 uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser. This Privacy Policy is fully transparent about how we use them.

4.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security. These cookies cannot be disabled.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: Used to understand site performance and user behavior.
• Marketing Cookies: Used to show you relevant offers — only with your consent.

4.2 Cookie Controls

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features. For analytics and marketing cookies, we request your consent on your first visit.

5 Third Parties & Data Sharing

Zk99 never sells your personal data. In limited circumstances, certain information may be shared with trusted partners — always under our Privacy Policy and through secure data agreements.

5.1 Cases Where Information May Be Shared

• Payment Processors: Shared with authorized payment gateways to complete transactions
• Game providers: Technology partners for Live Casino and slots games
• Cybersecurity Partners: For fraud detection and prevention
• Legal authorities: When required by a court order or regulatory authority

5.2 What We Do Not Do

• We never sell your data to advertisers
• We do not share your data for marketing purposes without your consent
• We do not share your data with unvetted third parties
• We do not carry out international data transfers without appropriate protective agreements in place

6 Your rights

Under zk99's Privacy Policy, you hold several important rights over your personal data. To exercise any of these rights, please contact our support team.

7 Privacy of Minors

Zk99 is an adult platform and we do not knowingly collect information from anyone under 18. The protection of minors is a top priority in our Privacy Policy.

• Age verification is mandatory at the time of registration.
• Age verification documents may be requested at any time if there is reason for doubt.
• Any account identified as belonging to a minor will be suspended immediately and all associated data will be deleted.
• Parents or guardians can contact our support team to raise concerns about a minor's account.

8 Privacy Policy updates

Zk99 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via an in-platform notification. The date of each update will be shown at the top of the page.

• Continued use of the platform after any policy update will be considered your acceptance of the revised terms.
• For significant changes, explicit re-consent may be required.
• Archived copies of previous policies are available upon request.

9 Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

• Email: [email protected]
• Support: Available 24/7 via live chat on the platform
• Response Time: Usually within 24 hours